11 Bodelwyddan AvenueOld ColwynColwyn BayConwyNorth WalesLL29 9NP, Tel: 01492 515 787
The surgery will be closed from 1pm to 5pm on Thursday 10 January 2019 for training purposes. If you require a doctor urgently, please contact Out of Hours on 0300 123 5566.
The practice runs an appointment system, with daily surgeries (9.00-11.30am & 3.00-5.30pm) for routine pre-booked appointments (please also see details below for emergency appointments). This allows patients to secure an appointment up to two weeks ahead (or four weeks ahead at the discretion of a doctor). Any request for a same day appointment is triaged by that day's Duty Doctor. Please telephone 01492 515787 to make an appointment. Please book one appointment per person. If you feel you need longer to discuss several problems with the doctor, ask the receptionist for a longer appointment. You may choose to see any doctor but try to avoid changing, especially during the course of one illness or problem. Please explain to a staff member when booking an appointment who your preferred GP is and we will make every attempt to accomodate your request. If your appointment is of an urgent nature, we cannot guarantee that you will be able to see your preferred GP. Please click here to read about why it is important for a receptionist to know what is wrong with you when you book an appointment.
We do try to keep to appointment times but naturally there are sometimes going to be unavoidable delays. Please be patient: it may be your turn for extra time on another occasion. Please remember to bring your medication (and medication boxes) with you when seeing a GP or nurse.
Medical emergencies will be dealt with promptly at any time of the day or night. Please contact the practice on 01492 515410 and please ensure that the nature of the emergency is relayed clearly to the receptionist. The receptionist may sometimes ask you to explain briefly what the problem is - this is not because they are being nosy, it is so that they can find the most suitable appointment with the most suitable person! You do not have to tell the receptionist what the problem is if you would rather not. If you need to be seen the same day, the receptionist will take your details and the duty doctor will phone you back as soon as possible to discuss your symptoms. Please help us to do this by letting us know if you change your telephone number. Please remember to bring your medication (and medication boxes) with you when seeing a GP or nurse.
A chaperone is always available if required.
We will also be writing to patients who fail to attend their appointments without phoning to cancel. Failure to attend an appointment and not notify the practice may result in patients being asked to leave the practice list.
If possible please try to telephone 01492 515787 before 10:00am if you require a home visit. If an emergency, please telephone 01492 515410.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or occasionally arrange for you to be seen in the hospital.
Home visits are only available for patients who are housebound because of illness or disability.
Special arrangements can be made at the surgery for very ill patients to be seen promptly.
It does not harm children with a temperature to be brought out (they would have to go outside if they were ill enough to go to hospital), and they will on the whole not be subjected to lengthy waits in the waiting room. Lack of transport or social inconvenience are not acceptable reasons for requesting a home visit. Following the above guidelines will ensure an effective service for everyone.
Please telephone late morning if you wish only to speak to a doctor or nurse, so that the receptionist can ask him/her to deal with your enquiry after morning surgery (usually after 12 noon).
An acute or sudden eye problem can be distressing and it can be difficult to know who to contact about it.
The Welsh Assembly Government recognised that optometrists (ophthalmic opticians) are well placed within the community to carry out a special type of eye examination for a patient who may need to be seen urgently.
This special eye examination is called the Primary Eyecare Acute Referral Scheme or PEARS for short. PEARS eye examinations aim to find out, as quickly and effectively as possible, if an eye problem needs special care or not.
Because of PEARS, any member of the public can visit a PEARS registered optometrist if they have an acute eye problem that needs to be looked at urgently, free of charge.
Please click here to find your nearest PEARS optician.
Please remember that for all dental enquiries (emergency access, registration queries etc.,) you should contact your dentist or the NHS Direct Wales helpline on 08454647. General Practitioners are not trained in dentistry and our appointments should not be used inappropriately for dental problems that should be dealt with by the dental service.
Registered patients aged 16-74 who have not been seen for three years may request a consultation. Registered patients aged over 75 years who have not been seen in the last 12 months may request a consultation. If your medical condition renders you house-bound thus making you unable to attend this consultation, a home visit may be arranged. Please note that the lack of transport or social inconvenience are not acceptable reasons for requesting a home visit.
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