You will now be able to, provided that you are older than 16 years, make repeat prescription requests at the surgery online using the My Health Online repeat prescriptions link above. Please do not use this facility if you have and urgent prescription request. Details of how you can register with My Online Health can be found on the above link. It's very important that only genuine patients are granted internet access. The best way we can ensure this is to issue patients with a Registration Letter, which you must collect in person from your practice. You cannot create an account without one. If you encounter this message at any point, please ask the surgery to re-set your logon details and collect a new Registration Letter containing a new PIN.
Fraud Alert - scam warning related to My Health Online - please click here and ensure that you have read the details about this. Thank you.
For patients needing regular long-term medication we have a computerised system of repeat prescriptions. Please leave the computer list, marking clearly all the items you need, in the box on the reception desk before 13:00, or post it to us enclosing a stamped self-addressed envelope, or by requesting on-line using this website. If requesting on-line please ensure that you use your surgery reference number found on the top part of the tear-off slip of your repeat prescription.
Please allow at least 48 hours for processing, except on a Friday when prescriptions will be ready for collection from the surgery reception desk the following Tuesday after 14:00.
Please note that if you choose a pharmacy as an ordering or collection point, the turnaround is 3 working or longer, rather than 48 hours (apart from Fridays when the prescription will be ready to collect from the pharmacy the following Wednesday). Please ask your chosen chemist how long it will take.
Please click here for further details of prescription turnaround times!
Please note that items marked 1/1 or past the expiry date on your prescription tear-off slip are not/no longer repeat items and may be declined.
It is important that your treatment is monitored regularly so every 6-12 months you will find a red stamp on the computer slip asking you to make an appointment with the doctor. It is the policy of Conwy Local Health Board for the practice to only issue 28-day prescriptions to its patients. A Practice Prescribing Technician (Amanda J Hughes) who is employed by Betsi Cadwaladr University Health Board works from the Practice, assisting it in the provision of high-quality prescribing.
Please do not use the telephone to request prescription: this can lead to serious errors and blocks the telephone lines.
Home Oxygen Therapy
This is now supplied by a company called Air Products, not by a local chemist. Air Products have a 24 hour emergency line that you can contact on 0800373580