The practice runs an appointment system, with daily surgeries (9.00-11.30am & 3.00-5.30pm) for routine pre-booked appointments (please also see details below for emergency appointments). This allows patients to secure an appointment up to two weeks ahead (or four weeks ahead at the discretion of a doctor). Any request for a same day appointment is triaged by that day's Duty Doctor. Please telephone 01492 515787 or visit My Health Online (MHOL) to make an appointment. Please book one appointment per person. If you feel you need longer to discuss several problems with the doctor, ask the receptionist for a longer appointment. You may choose to see any doctor but try to avoid changing, especially during the course of one illness or problem. Please explain to a staff member when booking an appointment who your preferred GP is and we will make every attempt to accommodate your request. If your appointment is of an urgent nature, we cannot guarantee that you will be able to see your preferred GP. Please click here to read about why it is important for a receptionist to know what is wrong with you when you book an appointment.
We do try to keep to appointment times but naturally there are sometimes going to be unavoidable delays. Please be patient: it may be your turn for extra time on another occasion. Please remember to bring your medication (and medication boxes) with you when seeing a GP or nurse.
Important - if you arrive late for an appointment, or fail to register your arrival at reception or the self-check-in booth, the doctor/nurse/clinician may not be able to see you for your appointment and you may need to re-book.
Medical emergencies will be dealt with promptly at any time of the day or night. Please contact the practice on 01492 515410 and please ensure that the nature of the emergency is relayed clearly to the receptionist. The receptionist may sometimes ask you to explain briefly what the problem is - this is not because they are being nosy, it is so that they can find the most suitable appointment with the most suitable person! You do not have to tell the receptionist what the problem is if you would rather not. If you need to be seen the same day, the receptionist will take your details and the duty doctor will phone you back as soon as possible to discuss your symptoms. Please help us to do this by letting us know if you change your telephone number. Please remember to bring your medication (and medication boxes) with you when seeing a GP or nurse. We try our very best to try and provide a service consistent with national access standards.
A chaperone is always available if required.
We will also be writing to patients who fail to attend their appointments without phoning to cancel. Failure to attend an appointment and not notify the practice may result in patients being asked to leave the practice list.