Provided that you are older than 16 years, you can make repeat prescription requests at the surgery online using the My Health Online (MHOL). Please do not use this facility if you have an urgent prescription request. Details of how you can register with My Online Health can be found on the above link. You can also download a MHOL registration request form by clicking here . It's very important that only genuine patients are granted internet access. The best way we can ensure this is to issue patients with a Registration Letter, which you must collect in person from your practice. You cannot create an account without one. If you encounter this message at any point, please ask the surgery to re-set your logon details and collect a new Registration Letter containing a new PIN.
Fraud Alert - scam warning related to My Health Online - please click here and ensure that you have read the details about this. Thank you.
For patients needing regular long-term medication we have a computerised system of repeat prescriptions. Please leave the computer list through our surgery letterbox before 13:00, marking clearly the items that you need, or post it to us enclosing a stamped self-addressed envelope, or by requesting on-line using MHOL.
Please allow at least 48 hours for processing, except on a Friday when prescriptions will be ready for collection from the surgery reception desk the following Tuesday after 14:00.
Please note that if you choose a pharmacy as an ordering or collection point, the turnaround is 3 working or longer, rather than 48 hours (apart from Fridays when the prescription will be ready to collect from the pharmacy the following Wednesday). Please ask your chosen chemist how long it will take.
Please click here for further details of prescription turnaround times!
Please note that items marked 1/1 or past the expiry date on your prescription tear-off slip, or not visible on MHOL online, are not/no longer repeat items and may be declined. Please use the following form to place a request for such 'acute' items that are not on/no longer on repeat prescription - acute prescription request form.
It is important that your treatment is monitored regularly so every 6-12 months you will find a message on the computer slip asking you to make an appointment with the doctor.
Our practice pharmacist, Samantha Standeven, among other responsibilities, helps our GPs monitor patient repeat prescriptions. She may occasionally arrange a telephone call with you to discuss your medication.
Other Prescribing Staff
Our Practice Prescribing Technician (Amanda J Hughes), who is employed by Betsi Cadwaladr University Health Board, works from the Practice, assisting it in the provision of high-quality prescribing. Members of the pharmacy team employed by Conwy East Cluster also work at the surgery.
Please do not use the telephone to request prescription: this can lead to serious errors and blocks the telephone lines.
Delivery of Prescribed Medication
Please note that many pharmacies provide a medication delivery service. Some pharmacies will charge you for this service. It is important that you are aware of the potential costs involved when making a decision about your choice of pharmacy and whether to request medication delivery. The cost and exemptions may vary between pharmacies.
The surgery will occasionally text you about your repeat prescription. Please ensure that you make us aware of any change to your mobile phone number - this is your responsibility.