In an attempt to protect our community against the effects of Coronavirus (COVID-19), telephone triage is in operation for all enquiries. No appointments will be given without being triaged first. In order for the surgery to administer our appointment system effectively, please ensure that you telephone the surgery before 2.00 p.m. Please DO NOT QUEUE OUTSIDE THE SURGERY. We expect you to wear a face covering at the surgery and to keep it on at all times. Unless necessary and agreed beforehand during triage, you mustn't be accompanied, so as to minimise the risk to others and help us with our waiting area physical distancing.
At this difficult time, we are trying our best to maintain our service and care for you, whilst following national public health guidance. If you have symptoms to suggest Coronavirus, or you have been in contact with someone who has such symptoms, please visit our surgery's Coronavirus information page below (by clicking the link or scanning the QR code with a mobile phone camera), for advice on self-care, staying at home, and other matters.
Don't contact NHS 111 just to tell them you're staying at home.
If you have serious symptoms you cannot manage at home, use NHS 111 online (or call NHS111 if not online).
By visiting our surgery, you are putting others at risk, as well as risking the closure of our surgery for all our patients.
If possible, please try to telephone 01492 515787 before 10:00am if you require a home visit. If an emergency, please telephone 01492 515410.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or occasionally arrange for you to be seen in the hospital. The surgery is also currently working in partnership with the Wales Ambulance Service Trust, which means that, when appropriate, you will be seen by one of its paramedics linked to the surgery.
Home visits are only available for patients who are housebound because of illness or disability.
Special arrangements can be made at the surgery for very ill patients to be seen promptly.
It does not harm children with a temperature to be brought out (they would have to go outside if they were ill enough to go to hospital), and they will on the whole not be subjected to lengthy waits in the waiting room. Lack of transport or social inconvenience are not acceptable reasons for requesting a home visit. Following the above guidelines will ensure an effective service for everyone.